CLAIM CONTACT INFORMATION BY PROVIDER

AXA ASSISTANCE USA

To open a claim
Online: axatravelinsurance.com/file-a-claim
By Phone: 888.957.5015

24/7 Emergency Contact Number
Within the US: 1.855.327.1442
Outside the US: 1.312.935.1719

Email
[email protected]

Mailing Address
AXA Assistance USA
PO Box 26222
Tampa, FL 33623

BATTLEFACE

To open a claim
Online: claims.battleface.com/policy-lookup

24/7 Emergency Contact Number

Within the US: 1.855.998.2928
Outside the US: 1.571.441.0775

Email
[email protected]

Mailing Address
battleface
45 East Lincoln Street
Columbus, OH 43215

AEGIS/GO READY TRAVEL INSURANCE

To open a claim
Online: goreadyinsurance.com/file-a-claim
By Phone: 1.866.671.4671 Option 3

24/7 Emergency Contact Number
Within the US: 1.877.317.3472
Outside the US: 1.305.455.0896

Email
[email protected]

Mailing Address
Aegis General Insurance Agency

Travel & Cancellation Insurance Division

4507 N Front St, Suite 200
Harrisburg, PA 17110

GENERALI GLOBAL ASSISTANCE

To open a claim
Online: generalitravelinsurance.com/start-a-claim
By Phone: 1.800.541.3522

24/7 Emergency Contact Number
Within the US: 1.877.243.4135
Outside the US: 1.240.330.1529

Email
[email protected]

Mailing Address
Generali Global Assistance & Insurance Services Attn: Claims Department
PO Box 939057
San Diego, CA 92193

IMG

To open a claim
Online: imglobal.com/claims-center
By Phone: 1.800.628.4664

24/7 Emergency Contact Number
Within the US: 1.800.628.4664
Outside the US: 1.317.655.4500

Mailing Address
International Medical Group
Claims Department
PO Box 9162
Farmington Hills, MI 48333-9162

ITRAVELINSURED

To open a claim
Online: www.imglobal.com/member/login
By Phone: 1.866.243.7524

24/7 Emergency Contact Number
Within the US: 1.866.243.7524
Outside the US: 1.317.655.9798

Email
[email protected]

Mailing Address
P.O. Box 88503
Indianapolis, IN 46208

ROAMRIGHT

To open a claim
Online: roamright.com/claims
By Phone: 1.855.762.6252

24/7 Emergency Contact Number
Within the US: 1.866.443.6971
Outside the US: 1.443.279.7335

Email
[email protected]

Mailing Address
RoamRight Claims Executive Plaza IV
11350 McCormick Road, Suite 102
Hunt Valley, MD 21031

TRAVEL INSURED INTERNATIONAL

To open a claim
Online: travelinsured.com/claims
By Phone: 1.855.752.8303

24/7 Emergency Contact Number
Within the US: 1.800.494.9907
Outside the US: 1.603.328.1707

Email
[email protected]

Mailing Address
Travel Insured International, Inc.
PO Box 6503 Glastonbury, CT 06033

TRAVELEX INSURANCE SERVICES

To open a claim
Online: www.travelexinsurance.com/customer-service/claims
By Phone: 855.205.6054

24/7 Emergency Contact Number
Within the US: 1.844.215.1672
Outside the US: 647.775.8042

Email
[email protected]

Mailing Address
Berkshire Hathaway Specialty Insurance Company
P.O. Box 2986
Clinton, IA 52733

TRAWICK INTERNATIONAL

To open a claim
Online: trawickinternational.com/claim-information/file-a-claim/
By Phone for Policies Purchased Before May 8, 2024: 1.888.301.9289

By Phone for Policies Purchased After May 8, 2024: 1.866.747.2083 

24/7 Emergency Contact Number
Within the US: 1.855.464.8974
Outside the US: 1.603.328.1361

Email
Policies Purchased Before May 8, 2024: [email protected]

Policies Purchased After May 8, 2024: [email protected]

Fax
251-666-1806

Mailing Address
For Policies Purchased Before May 8, 2024: Co-ordinated Benefit Plans, LLC
On Behalf of Nationwide Mutual Insurance Company and Affiliated Companies
P.O. Box 26222
Tampa, FL 33623

For Policies Purchased After May 8, 2024: SureGo
P.O. Box 2284
Fairhope, AL 36533

If you’re experiencing a travel or medical emergency on your trip, contact the 24/7 emergency contact number for your provider located on your policy and noted above.

If you’re unsure who your provider is or need further clarification on how to open a claim, don’t hesitate to reach out to a human at Yonder! Email: [email protected]